Reminder Bill Raises Privacy Concerns In California

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prescriptionPrivacy concerns have been raised about a bill moving through the California Legislature that would let pharmacies partner with drugmakers to send reminder letters to patients to refill their scrips, The Sacramento Bee reports.

The senate bill is sponsored by a medical information company facing an invasion of privacy class-action suit, which alleges some of the same practices the legislation would make legal. The bill recently cleared the Senate after state Senator Ron Calderon assured colleagues it would protect confidentiality.

State and federal laws prohibit the sale of confidential medical information to pharmaceutical companies or any other entity or individuals. Patients must give their consent before their medical records are traded or sold.

Calderon, who has received more than $21,000 in campaign contributions from drugmakers and pharmacy chains, tells the Bee his bill does not allow “marketing or sales pitches.” And during the Senate debate, he said: The bill “merely seeks to clarify current law that prescription compliance program reminder letters are not marketing.”

He further argued that the bill would help patients remember to take their meds, improve their health and reduce health care costs, and that reminder programs have proved beneficial in states that have significantly higher prescription compliance rates than California for diseases ranging from diabetes to high blood pressure.

The main sponsor of the bill is Adheris, a Massachusetts company that has been named in class-action lawsuit in San Diego Superior Court. The suit was filed on behalf of patients who allege their privacy was breached when they received letters from the company encouraging them to buy more medication or switch to an alternative prescription drug made by the same drugmaker.

Privacy advocates allege the bill would open the door for pharmaceutical companies to promote their products in the guise of reminder letters. “The bill sponsor is a marketing company employed by drug manufacturers to increase the sale of prescription drugs,” Jerry Flannigan of Consumers Watchdog said in a prepared statement.

Daniel Rubin, chief executive officer of Adheris, told the paper that “the lawsuit has no merit.” He also rejected allegations Adheris advertises drugs. The purpose of the bill, Rubin told the Bee, is to improve patient adherence. “Patient non-adherence to chronic medication therapy contributes to increased hospitalization, unnecessary medical procedures and poor patient outcomes,” he wrote in an e-mail.

Under California’s Confidentiality of Medical Information Act, drugmakers cannot send direct mailings to patients. State law allows pharmacies to do so, provided patients give consent, but does not allow pharmaceutical companies to pay for the mailings, according to the paper.

The bill would remove the consent provision and instead require patients to “opt out” of receiving prescription reminders. Drugmakers would be allowed to pay for the mailings, but pharmacies would have to disclose if they were compensated for the mailings, the paper writes.

“That’s what this is about – allowing pharmacies to increase their marketing,” Jeffrey Krinsk, an attorney who is representing plaintiffs in the San Diego lawsuit, told the Bee.

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  1. This is sad and I hope that all the PhRMA and Adheris lobbying money doesn’t push this through. These tactics are pure aggressive and invasive marketing.

    Here is a question for Adheris and its pharmacy and Phrma customers. If all these reminder letters are not marketing, what are they? Well the Adheris answer is that they are important for patient care, for helping patients stay compliant with their meds. So I interpret that to mean it’s not a marketing tactic, rather it’s part of the practice of good pharmacy.

    But if that’s the case, then why is it that Adheris and its pharmacy customers are only willing to send reminder letters when they are getting paid to do it? If it’s just part of good pharmacy practice, why are they only sending them when they get paid?

    And why does big phrma need to draft all the marketing text on the letters? The legislators in California better take a hard look at some of the tactics. Look at some sample letters for products like Lipitor, Plavix, Crestor, Lovenox, Singulair, Actos etc etc. Ask to see samples. The letters are all drafted by the phrma companies with all sorts of marketing spin.

    And the tactics are very aggressive and invasive. Ask Adheris how many letters a particular patient might get? At $2.50 or more per letter, this is a huge money maker. Why should they be sending 5, 6, 7 or 8 or more letters to a single patient who has not come in? It’s outrageous. And if they say they don’t do that, ask to get it in writing. I guarantee they won’t commit to that.

    I have no objection to a pharmacy sending a letter to a patient who has a pending refill. But it should be a basic letter written by the pharmacy without marketing messages written by PhRMA. And one letter should do, there is no reason for 8. And if CVS, Right-Aid and Adheris think that compliance and consistency is important then they should do it for all of their patients, not just the ones PhRMA is so interested in.

    California is the one state forcing everyone else to rethink some of these issues. It looks like the PhRMA money is lined up on the attack. I hope that principles prevail. Compliance programs are ok, but the tactics have gotten far too aggressive and invasive.

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